Sunstate Service Group LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home inspection services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Schedule an inspection through our website or by phone
- Fill out our contact form
- Communicate with us via email or phone
- Request a quote or information about our services
This information may include:
- Full name
- Email address
- Phone number
- Property address to be inspected
- Payment information (processed securely through third-party payment processors)
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search terms
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Schedule and perform home inspection services
- Deliver inspection reports to you
- Communicate with you about your inspection, including confirmations and follow-ups
- Process payments for our services
- Respond to your inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations and professional licensing requirements
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., payment processors, email service providers)
- Legal Requirements: When required by law, regulation, or legal process
- Professional Obligations: As required by Florida home inspection licensing regulations
- With Your Consent: When you have given explicit permission to share your information
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Inspection Reports & Confidentiality
Inspection reports are prepared for the exclusive use of the client who contracted the inspection. We maintain the confidentiality of all inspection reports and will not share them with third parties without your written authorization, except as required by law.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to legal and professional retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the information provided below.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Inspection records are retained in accordance with Florida state requirements for licensed home inspectors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: (813) 406-3903
- Email: sunstateservicegroup@gmail.com
- Licensed Inspector: Yamir Diaz — HI18594